Open Jobs: 
Senior Client service Representative, Group Benefits

Reports To
‍COO
‍
‍Compensation
$65,000 – $75,000

Posting End Date
‍February 5, 2026
‍
About the Role
As a Senior Client Service Representative – Group Benefits, you won’t just respond to questions — you’ll shape the client experience. You’ll play a critical role on the Owl Vantage team, acting as a trusted partner to our brokerage clients and helping ensure their group benefits programs run smoothly and confidently.

This is a highly visible, client-facing role where your expertise, judgment, and problem-solving skills directly influence client satisfaction, operational excellence, and the ongoing evolution of our platform. If you’re passionate about service, thrive on collaboration, and want to help transform how group benefits are delivered, this role offers the opportunity to truly make a difference.
‍
About Us
Owl Vantage is Canada’s leading insurtech dedicated to leveraging AI to fundamentally change how group benefits are administered and supported. We partner with health and life insurance brokers, aggregators, and carriers to deliver shared administration services that simplify complexity, improve outcomes and deliver material value.  

Our services include service delivery, quoting and renewal support, claims experience reporting, and invoice and billing reconciliation — all designed to help our partners operate more efficiently and serve their clients better.  All these services are made better through our unique AI Owl Vantage platform.  

We are client-centric, collaborative, and forward-thinking. As we grow, we’re looking for professionals who are energized by problem-solving, inspired by innovation, and motivated by building value enhancing long-term relationships.

What You'll Do

• Serve as a trusted point of contact for brokerage clients, responding to inquiries related to claims, coverage, policy provisions, administration, reporting, and billing
  
• Investigate and resolve client issues with accuracy, empathy, and efficiency, applying detailed policy knowledge to deliver meaningful solutions
• Maintain complete and accurate records of all client interactions within our service CRM system
• Ensure client documentation, reports, and correspondence are properly maintained and organized
• Actively participate in structured feedback loops such as user testing, pilot programs, and enhancement reviews to support continuous platform improvement
• Identify trends, recurring inquiries, and opportunities to improve processes, efficiency, and client experience — and proactively recommend enhancements
• Collaborate closely with internal teams to strengthen service delivery, workflows, and platform outcomes
• Contribute to the development of best practices and training materials informed by real client usage and feedback
  
• Manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail
  
• Monitor quality and productivity against established KPIs, ensuring service standards are consistently met or exceeded
  
• Be at the heart of leveraging our proprietary platform to guide the transformation of the delivery of benefits
  

What You Bring

• Strong working knowledge of group benefits plans and administration
  
• 3–5 years of experience in a client service role supporting group benefits
• A client-first mindset, with demonstrated empathy and commitment to exceptional service and value creation
• Excellent written and verbal communication skills
• Strong analytical, investigative, and problem-solving abilities
• High level of organization, detail-oriented and comfort working with CRM systems and technology
• Ability to stay focused and effective in a dynamic, multi-tasking environment
• College diploma or university degree preferred
  
• Bilingual in English and French is considered an asset
  

‍What We Offer

• Competitive compensation, including base salary and a comprehensive benefits program
  
• A collaborative, supportive culture that values innovation, initiative, and client success
• The opportunity to contribute to a rapidly growing insurtech that is reshaping group benefits administration
  
• Professional development and career growth opportunities as the organization continues to expand

Owl Vantage is proud to be an Equal Opportunity Employer
‍We are committed to building a diverse and inclusive workplace where everyone feels valued, supported, and empowered to succeed.